Warranty Policy for ExpressGadgetBD

Thank you for shopping with ExpressGadgetBD! We are committed to providing high-quality gadgets and excellent customer service. To ensure your satisfaction, we offer a comprehensive warranty on the products you purchase from us.

1. Warranty Coverage

  • Product Types: The warranty covers all products sold by ExpressGadgetBD, including electronics, gadgets, accessories, and related items, unless otherwise specified in the product description.

  • Warranty Period:

    • The standard warranty period for most products is 12 months from the date of purchase unless otherwise stated on the product page.

    • Specific products may have a longer or shorter warranty period. Please check the product description for detailed warranty information.

  • Warranty Service: The warranty covers defects in materials or workmanship under normal use. If your product fails due to a manufacturing defect within the warranty period, we will repair, replace, or offer a refund (depending on the situation and the product type).

2. What’s Covered?

  • Manufacturing defects or malfunctions.

  • Hardware failures under normal use.

  • Defective parts or components.

3. What’s Not Covered?

The warranty does not cover the following:

  • Accidental damage: Damage caused by accidents, misuse, unauthorized repairs, or negligence.

  • Damage due to improper installation or modification of the product.

  • Cosmetic damage (scratches, dents, etc.) that does not affect the product’s functionality.

  • Wear and tear of consumable items like batteries, charging cables, and other accessories.

  • Water or liquid damage, unless the product is advertised as waterproof.

  • Loss or theft of the product.

4. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [customer service email/phone number] within the warranty period. Provide your order number, product details, and a description of the issue.

  2. Return Instructions: If your claim is approved, we will provide you with instructions for returning the product. You may be required to send the item back to us for inspection.

  3. Inspection and Resolution: Once we receive your product, we will inspect it to determine the cause of the issue. If it’s covered under warranty, we will either:

    • Repair the product.

    • Replace it with a new or refurbished item.

    • Offer a full refund if a replacement or repair is not possible.

5. Refunds & Replacements

  • Refunds: If your product is found to be defective and cannot be repaired or replaced, a full refund will be issued to your original payment method.

  • Replacements: Replacements will be offered based on availability. If the exact model is out of stock, we will provide you with a similar product of equal or higher value.

6. International Warranty

For customers purchasing from outside Bangladesh, please note that warranty service may be subject to additional shipping costs, and the availability of local repair centers will vary. Contact our customer service team for further details.

7. Extended Warranty

Some products may be eligible for an extended warranty, which can be purchased separately at the time of your order. Please refer to the product page for availability and details.

8. Limitations of Liability

ExpressGadgetBD’s liability under this warranty is limited to the repair or replacement of the product or the issuance of a refund, as determined by us. We are not responsible for any indirect, incidental, or consequential damages that may occur.

9. Changes to Warranty Policy

ExpressGadgetBD reserves the right to update or change this warranty policy at any time. Any changes will be reflected on our website and apply to new purchases from the date of the update.

If you have any further questions or need assistance with a warranty claim, don’t hesitate to contact us at [email/phone number]. We’re here to help!

Thank you for choosing ExpressGadgetBD!